Samsung's existing partnership with uBreakiFix is set to expand, bringing pilot testing and faster repairs to customers. | Elnur/Shutterstock[/caption]
Samsung is adding more device repair options in the U.S. through an expanded partnership with uBreakiFix.
uBreakiFix by Asurion has been an authorized repair provider for Samsung since 2018. Under an updated agreement between the two companies, 50 existing uBreakiFix stores will be appointed "flagship Samsung repair locations" by the end of 2023.
"These flagship locations will have access to specialized equipment, parts inventory and Samsung training, enabling them to quickly get customers' devices back up and running, often in the same day," a press release noted. "The ability to get same-day repair service has a direct impact on customer satisfaction."[/vc_column_text][/vc_column][/vc_row][vc_row content_placement="middle" css=".vc_custom_1564601766217{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1564601307445{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1691602365374{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]The first five flagship locations, in Dallas, Houston, San Antonio, Orlando and Los Angeles, were selected this summer.
Flagship stores were chosen based on both repair metrics and location. The stores will receive specialized repair jigs, increased inventory stock and a branded recycling drop-box for e-scrap. They will also kickstart pilot projects and help test new repair training.
Terry Madonia, vice president of partnership management and merchandising at uBreakiFix, said the company has "had the privilege of working with Samsung for several years, and it has always been a highly collaborative, customer-first partnership." [/vc_column_text][/vc_column][vc_column width="1/2" css=".vc_custom_1564615877707{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 5px !important;border-bottom-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #783214 !important;border-top-style: solid !important;border-bottom-color: #783214 !important;border-bottom-style: solid !important;border-radius: 10px !important;}"][vc_single_image image="11588" img_size="full" alignment="center" onclick="custom_link" link="http://www.e-scrapconference.com/" css=".vc_custom_1564615977546{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 5px !important;padding-bottom: 5px !important;}"][vc_column_text css=".vc_custom_1691620312139{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 5px !important;}"]
[vc_row css=".vc_custom_1564601317459{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column css=".vc_custom_1564601307445{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1691622964892{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]
[caption id="attachment_22457" align="aligncenter" width="1200"] Samsung's existing partnership with uBreakiFix is set to expand, bringing pilot testing and faster repairs to customers. | Elnur/Shutterstock[/caption]
Samsung is adding more device repair options in the U.S. through an expanded partnership with uBreakiFix.
uBreakiFix by Asurion has been an authorized repair provider for Samsung since 2018. Under an updated agreement between the two companies, 50 existing uBreakiFix stores will be appointed "flagship Samsung repair locations" by the end of 2023.
"These flagship locations will have access to specialized equipment, parts inventory and Samsung training, enabling them to quickly get customers' devices back up and running, often in the same day," a press release noted. "The ability to get same-day repair service has a direct impact on customer satisfaction."[/vc_column_text][/vc_column][/vc_row][vc_row content_placement="middle" css=".vc_custom_1564601766217{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1564601307445{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1691602365374{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]The first five flagship locations, in Dallas, Houston, San Antonio, Orlando and Los Angeles, were selected this summer.
Flagship stores were chosen based on both repair metrics and location. The stores will receive specialized repair jigs, increased inventory stock and a branded recycling drop-box for e-scrap. They will also kickstart pilot projects and help test new repair training.
Terry Madonia, vice president of partnership management and merchandising at uBreakiFix, said the company has "had the privilege of working with Samsung for several years, and it has always been a highly collaborative, customer-first partnership." [/vc_column_text][/vc_column][vc_column width="1/2" css=".vc_custom_1564615877707{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 5px !important;border-bottom-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #783214 !important;border-top-style: solid !important;border-bottom-color: #783214 !important;border-bottom-style: solid !important;border-radius: 10px !important;}"][vc_single_image image="11588" img_size="full" alignment="center" onclick="custom_link" link="http://www.e-scrapconference.com/" css=".vc_custom_1564615977546{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 5px !important;padding-bottom: 5px !important;}"][vc_column_text css=".vc_custom_1691620312139{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 5px !important;}"]
Samsung's existing partnership with uBreakiFix is set to expand, bringing pilot testing and faster repairs to customers. | Elnur/Shutterstock[/caption]
Samsung is adding more device repair options in the U.S. through an expanded partnership with uBreakiFix.
uBreakiFix by Asurion has been an authorized repair provider for Samsung since 2018. Under an updated agreement between the two companies, 50 existing uBreakiFix stores will be appointed "flagship Samsung repair locations" by the end of 2023.
"These flagship locations will have access to specialized equipment, parts inventory and Samsung training, enabling them to quickly get customers' devices back up and running, often in the same day," a press release noted. "The ability to get same-day repair service has a direct impact on customer satisfaction."[/vc_column_text][/vc_column][/vc_row][vc_row content_placement="middle" css=".vc_custom_1564601766217{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column width="1/2" css=".vc_custom_1564601307445{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_text css=".vc_custom_1691602365374{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"]The first five flagship locations, in Dallas, Houston, San Antonio, Orlando and Los Angeles, were selected this summer.
Flagship stores were chosen based on both repair metrics and location. The stores will receive specialized repair jigs, increased inventory stock and a branded recycling drop-box for e-scrap. They will also kickstart pilot projects and help test new repair training.
Terry Madonia, vice president of partnership management and merchandising at uBreakiFix, said the company has "had the privilege of working with Samsung for several years, and it has always been a highly collaborative, customer-first partnership." [/vc_column_text][/vc_column][vc_column width="1/2" css=".vc_custom_1564615877707{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 5px !important;border-bottom-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;border-top-color: #783214 !important;border-top-style: solid !important;border-bottom-color: #783214 !important;border-bottom-style: solid !important;border-radius: 10px !important;}"][vc_single_image image="11588" img_size="full" alignment="center" onclick="custom_link" link="http://www.e-scrapconference.com/" css=".vc_custom_1564615977546{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 5px !important;padding-bottom: 5px !important;}"][vc_column_text css=".vc_custom_1691620312139{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 5px !important;}"]
Categories